Return & Exchange Policy

  • Keeping in mind the very basic nature of every Goplani outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect the customers' ability to support GOPLANI'S 'No Refund No Exchange' policy to help us deliver the very best and latest in Indian fashion. However in order to provide our valuable customers full service, we have relaxed our exchange policy a little bit.
  • We will exchange a product only if we have sent you a completely different product from the one that you ordered. We will pay for the shipping charges in this case.
  • Used or worn products will not be exchanged at all.
  • There will be no refunds provided in any case, only exchanges.
  • Please email us within 24 hours of delivery if you want to apply for an exchange stating the reason for exchange. We will have someone contact you asap.
  • Do not ship any product back to us without getting a confirmation for exchange from us.
  • We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation

Color & Work Disclaimer

  • GOPLANI firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits. All color options offered on the net is an exercise to provide our customers with the maximum available choice of GOPLANI outfits. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium.
  • The customers must be aware that each and every product that we sell at GOPLANI is hand made/crafted in the finest traditions of India's textile crafts. Some of the irregularities in the embroidery, print or work are characteristics of the hand-made process and beyond our control. For every item that is sold from GOPLANI, we do proper finishing before dispatching the item and we pack the items with utmost care. However during the shipping and handling, there might be some minor damages (such as missing stones, loose buttas, etc) which are out of our control.

Other Terms & Conditions

  • Please make sure that all necessary information is correctly filled while making order through the site.
  • Colour as shown in the photgraph of the garment may vary from the actual colour of the garment as the process of photography and digital processing involves a lot of transitions and changes.
  • Prices of the garments are subject to change at the time of placing the order.
  • Accessories shown are not part of the garment.
  • Bank rate will be applicable at the time of placing the order.
  • Custom duties or any other duties levied on the garments in the importing country are to be borne by the buyers abroad.
  • Normal shipping period will be three to four weeks depending on the availability of the ordered garments.
  • Sizes available for ladies garment are free size (bust size 36 inches). Any extra large size will be charged extra. Designs, fabrics, colours, and sizes are subject to availability at the time of placing the order.
  • All transactions will be subject to porbandar jurisdiction only.
  • Payments will be accepted only if stock for the requested items will be available, in other case Goplani properiters reserves rights to reject the payment.
  • Shipping charges will be applied as follows:
    • Free Shipping in India
    • For USA, UK and UAE shipping will be free on the total amount of 15000 INR or more and for less amount it will be 800 INR/Piece
    • For countries except India, USA, UK and UAE shipping will be free on the total amount of 20000 INR or more and for less amount it will be 1500 INR/Piece
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Customer Care Number: +919825204790

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